Missed Flights
If you miss a connecting flight due to mechanical failure, weather, or something similar, the airline is responsible for getting you to your destination, paying food and housing costs, and notifying those waiting for you at your destination. However, you must make sure this happens.
If you miss a connecting flight due to your failure to report to the proper boarding gate, even if you were at the terminal on time, it is your responsibility to get another flight, pay any additional costs (including the cost of an overnight stay, if necessary), and notify those who were to meet you.
Lost Luggage
Make sure all your luggage is tagged for its correct destination. Keep all stubs. If a piece of checked luggage does not arrive by the time you do, go immediately to the airline ticket counter and fill out a claim. Be sure to give instructions as to what to do with the luggage when it is found. Get the name and telephone number of the agent you talk to in case further communication is necessary. (It is a good idea to have your name and address inside as well as outside each piece of luggage.)
Communicating with Family in the USA
If you purchase a phone card (approximately $12) you can use a team member’s cell phone or internet to stay connected to your family. It is very expensive for people in the USA to call Kenya. However, in case of an emergency, your family can reach Marigold on her African cell phone. That number is at the beginning of this packet.
For those with smart phones, there is always FaceTime, WhatsApp, and Facebook Messenger. These provide free communication where wifi is available.
